What this policy covers
Your privacy is important to us, and so is being transparent about
how we collect, use, and share information about you. This policy is
intended to help you understand:
- What information
we collect about you
- How we use information
- How we share
information we collect
we transfer information we collect internationally
- How we
store and secure information we collect
- How to access
and control your information
you use our products or services, or otherwise interact with
event organizers (for example, by attending events), unless a different
policy is displayed.
We offer a wide range of products, including our
cloud, server and event registration and management products. We refer to
all of these products, together with our other services and
websites as “Services” in this policy.
This policy also explains your choices about how we use information
about you. Your choices include how you can object to certain
uses of information about you and how you can access and update
certain information about you. If you do not agree
with this policy, do not access or use our Services or interact with
any other aspect of our business.
Where we provide the Services under contract with an organization/event organizer
that organization controls the
information processed by the Services. For more information, please
see Notice to End Users below.
What information we
collect about you
We collect information about you when you provide it to us, when
you use our Services, and when other sources provide it to us, as
further described below.
Information you provide to us
We collect information about you when you input it into the
Services or otherwise provide it directly to us.
Account and Profile Information: We collect
information about you when you register for an account, create or
modify your profile, profiles for other people of your organization, set preferences,
sign-up for or make or provide registrations/purchases
through the Services. For example, you provide your contact
information and information or your organization members when you register
for the Services. You also have the option of adding a display name,
profile photo, title, role and other details to your profile
information to be displayed in our Services. We keep track of
your preferences when you select settings within the Services.
Content you provide through our products: The
Services include the Sportdata products you use, where we collect and
store content that you post, send, receive and share. This content
includes any information about you that you may choose to include.
Examples of content we collect and store include: registrations and payments of your members for certain events or
the event services, information and pages you create for your event as an event manager.
Content also includes the files and links you upload to the
Services. If you use a non online stand alone version of the
Services, we do not host, store, transmit, receive or
collect information about you (including your
content), except in limited cases: we collect feedback you provide directly to us through
the product and; we collect content using analytics
techniques that hash, filter or otherwise scrub the information to
exclude information that might identify you or your
organization; and we collect clickstream data about how you
interact with and use features in the Services.
Information you provide through our support channels: The
Services also include our customer support, where you may choose to
submit information regarding a problem you are experiencing with a
Service. Whether you designate yourself as a technical contact,
open a support ticket, speak to one of our representatives
directly or otherwise engage with our support team, you will be asked
to provide contact information, a summary of the problem you are
experiencing, and any other documentation, screenshots or information
that would be helpful in resolving the issue.
Payment Information: We collect
certain payment and billing information when you register for certain
paid Services. For example, we ask you to designate a billing
representative, including name and contact information, upon
registration. You might also provide payment information,
such as payment card details, which we collect via secure payment
Information we collect automatically when you use the
We collect information about you when you use our Services,
including browsing our websites and taking certain actions within the
Your use of the Services: We keep
track of certain information about you when you visit and interact
with any of our Services. This information includes the features you
use; the links you click on; the type, size and filenames of
attachments you upload to the Services; frequently used search terms;
and how you interact with others on the Services. We also
collect information about the teams and people you work with and how
you work with them, like who you collaborate with and communicate
with most frequently.
Device and Connection Information: We
collect information about your computer, phone, tablet, or other
devices you use to access the Services. This device information
includes your connection type and settings when you install, access,
update, or use our Services. We also collect information through your
device about your operating system, browser type, IP address, URLs of
referring/exit pages, device identifiers, and crash data. We use your
IP address and/or country preference in order to approximate your
location to provide you with a better Service
experience. How much of this information we collect
depends on the type and settings of the device you use to access the
Cookies and Other Tracking Technologies:
Sportdata and our third-party partners, such as our advertising and
(e.g., web beacons, device identifiers and pixels) to provide
functionality and to recognize you across different Services and
How do we use them?
- Where strictly necessary. These cookies and other technologies are essential in order to
enable the Services to provide the feature you have requested, such as remembering you have logged in.
- For functionality.
These cookies and similar technologies remember choices you make such as language or search parameters. We use these cookies to provide you with an experience
more appropriate with your selections and to make your use of the Services more tailored.
- For performance and analytics.
These cookies and similar technologies collect information on how users interact with the Services and enable us to improve how the Services operate.
For example, we use Google Analytics cookies to help us understand how visitors arrive at and browse our
products and website to identify areas for improvement such as navigation, user experience,
and marketing campaigns.
- Targeting Cookies or Advertising Cookies.
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
They remember the websites you have visited and that information is shared with other parties such as advertising technology service providers and advertisers.
- Social media cookies. These cookies are used when you share information using a social media sharing button or “like” button on our websites or you
link your account or engage with our content on or through a social media site. The social network will record that you have done this. This information may be linked to
How can you opt-out?
before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.
Information we receive from other sources
Other services you link to your account: We
receive information about you when you or your administrator
integrate or link a third-party service with our Services. For
example, if you create an account or log into the Services using your
Google credentials, we receive your name and email address as
permitted by your Google profile settings in order to authenticate
you. The information we receive when you link or integrate
our Services with a third-party service depends on the settings,
service. You should always check the privacy settings and notices in
these third-party services to understand what data may be disclosed
to us or shared with our Services.
Sportdata Partners: We work with a global network of partners
who provide consulting, implementation, training and other services
around our products. Some of these partners also help us to
market and promote our products, generate leads for us, and resell
our products. We receive information from these partners, such
as billing information, billing and technical contact information,
company name, what Atlassian products you have purchased or may be
interested in, evaluation information you have provided, what events
you have attended, and what country you are in.
How we use information we
How we use the information we collect depends in part on which
Services you use, how you use them, and any preferences you have
communicated to us. Below are the specific purposes for which
we use the information we collect about you.
To provide the Services and personalize your experience: We
use information about you to provide the Services to you, including
to process transactions with you, authenticate you when you log in,
provide customer support, and operate and maintain the
Services. For example, we use the name and picture you
provide in your account to identify you to other Service
To communicate with you about the Services:
We use your contact information to send transactional communications
via email and within the Services, including confirming your
registrations, reminding you of registration and payment expirations, responding to
your comments, questions and requests, providing customer support,
and sending you technical notices, updates, security alerts, and
administrative messages. We send you email notifications when
you or others interact with you on the Services, for example, when
you are @mentioned on a page or ticket or when a task if
assigned to you. We also provide tailored communications based
on your activity and interactions with us. For example, certain
actions you take in the Services may automatically trigger a feature
within the Services that would make
that task easier. We also send you communications as you
onboard to a particular Service to help you become more proficient in
using that Service. These communications are part of the
Services and in most cases you cannot opt out of them. If
an opt out is available, you will find that option within the
communication itself or in your account settings.
Customer support: We use your
information to resolve technical issues you encounter, to respond to
your requests for assistance, to analyze crash information, and to
repair and improve the Services.
For safety and security: We use
information about you and your Service use to verify accounts and
activity, to monitor suspicious or fraudulent activity and to
identify violations of Service policies.
To protect our legitimate business interests and legal
rights: Where required by law or where we
believe it is necessary to protect our legal rights, interests and
the interests of others, we use information about you in connection
with legal claims, compliance, regulatory, and audit functions,
and disclosures in connection with the acquisition, merger or
sale of a business.
With your consent: We use information
about you where you have given us consent to do so for a specific
purpose not listed above. For example, we may publish
testimonials or featured customer stories to promote the Services,
with your permission.
Legal bases for processing (for EEA users):
If you are an individual in the European Economic Area (EEA), we
collect and process information about you only where we have legal
bases for doing so under applicable EU laws. The legal bases
depend on the Services you use and how you use them. This means
we collect and use your information only where:
- We need it to provide you the Services, including to operate the
Services, provide customer support and personalized features and to
protect the safety and security of the Services;
- It satisfies a legitimate interest (which is not overridden by
your data protection interests), such as for research and
development, to market and promote the Services and to protect
our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a
specific purpose, you have the right to change your mind at any time,
but this will not affect any processing that has already taken
place. Where we are using your information because we or a
third party (e.g. your event organizers) have a legitimate interest to do so,
you have the right to object to that use though, in some cases, this
may mean no longer using the Services.
How we share information
We make collaboration tools, and we want them to work well for
you. This means sharing information through the Services and
with certain third parties. We share information we collect
about you in the ways discussed below, including in connection
with possible business transfers, but we are not in the business
of selling information about you to advertisers or other third
Sharing with other Service users
When you use the Services, we share certain information about you
with other Service users.
For collaboration: You can create content,
which may contain information about you and your organization members, and grant permission to
others to see, share, edit, copy and download that content based on
settings you or your administrator (if applicable) select.
Some of the collaboration features of the Services display some or
all of your profile information to other Service users when you share
or interact with specific content. For example, when register yourself or your organization members to events,
we display profile picture and name next to your registration details so that other users
with access to the page or issue understand who made the
registration. Please be
aware that some aspects of the Services like registration overview pages or
can be made publicly available, meaning any
content posted, including information about you, can be publicly
viewed and indexed by and returned in search results of search
engines. You can confirm whether certain Service properties are
publicly visible from within the Services or by contacting the
If you register yourself or your organization members to events, event organizers have access
to your personal profile data and
to personal profile data of your registered organization members, in order provide and manage all event related Services.
Event organizers are able to access these data
online, as well as to export event registration data in order to provide their services.
For any data accessed or exported by event organizers, event organizers are responsible to process, manage and handle these data
under subject of the European General Data Protection Regulation (GDPR). Event organizers agree to this conditions by using the Service.
Managed accounts and administrators: If
you register or access the Services using an organiation with a
domain that is owned by your organization, and such
organization wishes to establish an account or site, certain
information about you including your name, profile picture, contact
info, content and past use of your account may become accessible to
that organization’s administrator and other Service users sharing the
same domain. If you are an administrator for a particular site
or group of users within the Services, we may share your contact
information with current or past Service users, for the purpose of
facilitating Service-related requests.
Community Forums: Our websites
offer publicly accessible forums. You should be aware that any information you
provide on these websites – including profile information associated
with the account you use to post the information – may be read,
collected, and used by any member of the public who accesses these
websites. Your posts and certain profile information may remain
even after you terminate your account. We urge you to consider
the sensitivity of any information you input into these
Services. To request removal of your information from publicly
accessible websites operated by us, please contact us as provided
below. In some cases, we may not be able to remove your information,
in which case we will let you know if we are unable to and
Sharing with third parties
Service Providers: We work with
third-party service providers to provide website and application
development, hosting, maintenance, backup, storage, virtual
infrastructure, payment processing, analysis and other services for
us, which may require them to access or use information about
you. If a service provider needs to access information
about you to perform services on our behalf, they do so under close
instruction from us, including policies and procedures designed to
protect your information.
Sportdata Partners: We work with third
parties who provide consulting, sales, and technical services to
deliver and implement customer solutions around the Services. We may
share your information with these third parties in connection with
their services, such as to assist with billing and collections, to
provide localized support, and to provide customizations. We
may also share information with these third parties where you have
agreed to that sharing.
Social Media Widgets: The Services may
include links that direct you to other websites or services whose
privacy practices may differ from ours. Your use of and any
information you submit to any of those third-party sites is governed
by their privacy policies, not this one.
Third-Party Widgets: Some of our Services
contain widgets and social media features, such as the Twitter
“tweet” button. These widgets and features collect your IP address,
which page you are visiting on the Services, and may set a cookie to
enable the feature to function properly. Widgets and social media
features are either hosted by a third party or hosted directly on our
Services. Your interactions with these features are governed by the
Compliance with Enforcement Requests and Applicable Laws;
Enforcement of Our Rights: In exceptional
circumstances, we may share information about you with a third party
if we believe that sharing is reasonably necessary to (a) comply with
any applicable law, regulation, legal process or governmental
request, including to meet national security requirements, (b)
enforce our agreements, policies and terms of service, (c) protect
the security or integrity of our products and services, (d)
protect Sportdata, our customers or the public from harm or illegal
activities, or (e) respond to an emergency which we believe in good
faith requires us to disclose information to assist in preventing the
death or serious bodily injury of any person.
transfer information we collect internationally
International transfers of information we collect
We collect information globally and primarily store that
information in Austria and Switzerland. We transfer, process
and store your information outside of your country of residence,
to wherever we or our third-party service providers (event organizers) operate for the
purpose of providing you the Services. Whenever we transfer
your information, we take steps to protect it.
For any data accessed or exported by event organizers within the European Economic Area or Switzerland,
event organizers are responsible to process, manage and handle these data
under subject of the European General Data Protection Regulation (GDPR). Event organizers agree to this conditions by using the Service.
How we store
and secure information we collect
Information storage and security
We use data hosting service providers in Austria and
Switzerland to host the information we collect, and we use technical
measures to secure your data.
While we implement safeguards designed to protect your information,
no security system is impenetrable and due to the inherent nature of
the Internet, we cannot guarantee that data, during transmission
through the Internet or while stored on our systems or otherwise in
our care, is absolutely safe from intrusion
How long we keep information
How long we keep information we collect about you depends on the
type of information, as described in further detail below.
After such time, we will either delete or anonymize your information
or, if this is not possible (for example, because the information has
been stored in backup archives), then we will securely store your
information and isolate it from any further use until deletion is
Account information: We retain your
account information for as long as your account is active and a
reasonable period thereafter in case you decide to re-activate the
Services. We also retain some of your information as necessary
to comply with our legal obligations, to resolve disputes, to enforce
our agreements, to support business operations, and to continue to
develop and improve our Services. Where we retain information for
Service improvement and development, we take steps to eliminate
information that directly identifies you, and we only use the
information to uncover collective insights about the use of our
Services, not to specifically analyze personal characteristics about
Information you share on the Services: If
your account is deactivated or disabled, some of your information and
the content you have provided will remain in order to allow your team
members, organizers or other users to make full use of the Services. For
example, we continue to display event related data (list of results, draws,…).
Managed accounts: If the Services are
made available to you through an organization (e.g., your organiuation administrator),
we retain your information as long as required by the administrator
of your account. For more information, see “Managed accounts
and administrators” above.
How to access and
control your information
You have certain choices available to you when it comes to your
information. Below is a summary of those choices, how to exercise
them and any limitations.
You have the right to request a copy of your information, to object
to our use of your information (including for marketing purposes), to
request the deletion or restriction of your information, or to
request your information in a structured, electronic format.
Below, we describe the tools and processes for making these
requests. You can exercise some of the choices by logging into
the Services and using settings available within the Services or your
account. Where the Services are administered for you by an
administrator (see “Notice to End Users” below), you may need to
contact your administrator to assist with your requests
first. For all other requests, you may contact us as
provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for
example, if fulfilling your request would reveal information about
another person, or if you ask to delete information which we or your
administrator are permitted by law or have compelling legitimate
interests to keep. If you have
unresolved concerns, you may have the right to complain to a data
protection authority in the country where you live, where you work or
where you feel your rights were infringed.
Access and update your information: Our
Services and related
documentation give you the ability to access and
update certain information about you from within the Service. For
example, you can access your profile information from your account
and update your profile
information within your profile settings and modify content that
contains information about you using the editing tools associated
with that content.
Deactivate your account: If
you no longer wish to use our Services, you or your administrator may
be able to deactivate your Services account. If you can deactivate
your own account, that setting is available to you in your
account settings. Otherwise, please contact your administrator. If
you are an administrator and are unable to deactivate an account
through your administrator settings, please contact Sportdata support: firstname.lastname@example.org.
Please be aware that deactivating your account does not delete
your information; your information remains visible
to other Service users based on your past participation
within the Services.
Request that we stop using your information: In
some cases, you may ask us to stop accessing, storing, using and
otherwise processing your information where you believe we don’t have
the appropriate rights to do so. For example, if you believe a
Services account was created for you without your permission or you
are no longer an active user, you can request that we delete your
account as provided in this policy. Where you gave us
consent to use your information for a limited purpose, you can
contact us to withdraw that consent, but this will not affect any
processing that has already taken place at the time.; When you make such
requests, we may need time to investigate and facilitate your
request. If there is delay or dispute as to whether we have the
right to continue using your information, we will restrict any
further use of your information until the request is honored or the
dispute is resolved, provided your administrator does not object
Turn off Cookie Controls: Relevant
browser-based cookie controls are described in our Cookies &
Tracking Notice above.
Notice to End Users
Many of our products are intended for use by organizations. Where
the Services are made available to you through an
organization (e.g. your organization administrator), that organization is the
administrator of the Services and is responsible for the accounts
and/or Service sites over which it has control. If this is the
case, please direct your data privacy questions to your
administrator, as your use of the Services is subject to that
organization’s policies. We are not responsible for the privacy
or security practices of an administrator’s organization, which may
be different than this policy.
Administrators are able to:
- require you to reset your account password;
- restrict, suspend or terminate your access to the Services;
- access information in and about your profile;
- access or retain information stored as part of your account;
In some cases, administrators can also:
- restrict, suspend or terminate your account access;
- change the email address associated with your account;
- change your information, including profile information;
- restrict your ability to edit, restrict, modify or delete
If you do not want an administrator to be able to assert control
over your profile or use of the Services, use your personal email
address to register for or access the Services. If an
administrator has not already asserted control over your account or
access to the Services, you can update the email address associated
with your account through your account settings in
Please contact your organization or refer to your administrator’s
organizational policies for more information.
Our policy towards children
The Services are not directed to individuals under 16. We do not
knowingly collect personal information directly from children under
16. If we become aware that a child under 16 has provided us
with personal information, we will take steps to delete such
information. If you become aware that a child has provided us with
personal information, please contact our support services.
Personal profile information of children under 16 can only be provided only with involvement of a parent or guardian, or if needed,
by organization administrators if they have the approval of their legal guardians or parents. Its the
organization administrator’s responsibility to get the approval of the legal guardians or parents in order to provide personal
data for the Service.
significant, we will provide a more prominent notice by adding a
notice on the Services homepages, login screens, or by sending you an
email notification. We will also keep prior versions of this
stay informed about our information practices and the ways you can
help protect your privacy.
need to stop using the Services and deactivate your account(s), as
Your information is controlled by Sportdata. If you have questions or concerns about how
your information is handled, please direct your inquiry to