Preview
Preferred camera resolution is not listed in the Resolution Picker
- → The selected device does not support the resolution, so a different one must be chosen.
Connection failed
- The Viewer Panel becomes red bordered and will probably show an error message in the Viewer Status Bar. Common reasons and possible solutions are:
- Device(s) powered off → Check power status and switch off/on if necessary.
- Cable/Wireless connection problem → Unplug/plug cables or switch WLAN off/on if necessary.
- Wrong FPS configuration → Check the camera’s FPS support and change the Preferences.
- Device is currently used in another application (e.g. Skype) → Close all not needed applications.
Viewer Panel shows black image instead of live video
- Capture devices sometimes send black still images when not receiving any input signal → Check the HDMI/SDI/.. cables delivering the source video signal.
Record
Recording performance is low (e.g. indicated by high number of dropped or duplicated frames)
- System performance too low → Check the System Requirements. Choose lower resolution and/or lower FPS and/or decrease number of cameras.
- Another task slows down your computer in the background → Close all not needed applications and watch out for CPU intensive tasks e.g. with the help of the Windows Task Manager.
- If tasks named ‘ffmpeg.exe’ are running while SET Video Review is NOT RECORDING and NO EXPORT was made, please 1) close SET Video Review and 2) close the ffmpeg.exe task(s).
- Recording performance is low although Preview is working well → This can happen because the Preview is NOT an indicator for a sufficient system performance! (due to not reading/writing any data from/to the storage device)
Connection failed
- … see ‘Connection failed’ in the Preview Troubleshooting above.
Viewer Panel shows black image instead of live video
- Capture devices sometimes send black still images when not receiving any input signal → Check the HDMI/SDI/.. cables delivering the source video signal.